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HM Forces Insurance
Adventurous Training
Important Information

Important Information

JBI TravelCare is underwritten by Millstream Underwriting Limited on behalf of Mondial Assistance Europe N.V. It is a single contract covering the duration of your trip/holiday that provides cover against unforeseen emergencies once a booking is made (subject to you taking out the insurance cover) and while travelling.

As well as using the FAQ section to help familiarise you with JBI TravelCare, we have compiled the following important information for your perusal.

Cancellation rights

If after purchasing your Travel Insurance you find that cover does not meet your requirements then please notify us within 14 days of purchasing your policy or before your departure date (whichever is sooner) for a refund of your premium. If during this period you have travelled, made a claim, or intend to make a claim then we are entitled to recover all costs for those services that you have used. Please note that your cancellation rights are no longer valid after this initial 14 day period.

Definition of trip

Shall mean any private journey but including adventurous training outside the United Kingdom or HM Base area, not exceeding the trip duration shown on your policy certificate and undertaken in an official holiday or leave period where the insured would not be reasonably expected to be covered by the medical service provided by Her Majesty’s Forces and shall start from the time of leaving the HM Base area and continue until arrival back at such base.

Policy excess

Under most sections of the policy, claims will be subject to an excess. This means that you will be responsible
for paying the first part of the claim up to the excess value per insured person each and every incident. An excess of £50 for Medical Expenses applies unless you receive medical treatment as a result of an accident whilst participating in a Premier activity, where an excess of £150 will then apply.

Existing medical conditions

If you have an existing medical condition, you may need to contact our medical screening service.

Medical expenses

Whilst travelling within your country of residence, Medical Expenses cover is restricted to £5,000.

Trip duration

The duration on the Single Trip is up to 5 days, 10 days or 17 days only. For the Annual Multi-Trip policy the maximum duration per trip is 31 days.

Who is covered

Cover is available to serving members of H.M Forces, TA Reservists, MOD Civilians attached and their spouse/children resident in an EEA Country, Gibraltar, Switzerland or based at a BFPO military establishment Worldwide

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