Making a Claim

In the unfortunate event of you having to make a claim on your JBI MediCare policy, please read the information below and follow the instructions. Please note that all claims must be submitted within 60 days of the incident giving rise to the claim.

If you require further assistance, please contact JBI on +44 (0) 118 970 3781 or email travel@jbi-ins.co.uk

Medical Claims

First, check this wording to make sure your claim is valid:

Medical Claims – If serious injury is incurred in which you are admitted to hospital, call our Emergency Assistance Service on +44 (0) 845 643 2628 as soon as possible. You will be given advice on what to do and the assistance you require. All original receipts for medical consultations / treatment / medication etc should be retained and submitted to support your claim. Contact the Claims Service for a claim form on +44 (0) 845 643 2629 when you return home. They will advise you of any additional supporting documentation required (this will be dependent upon the circumstances and nature or the medical claim).

Personal Liability and Legal Assistance – Obtain as much information as possible, including police reports, witness details and any photographs. You must NOT admit liability at any time. The Claims Service must be notified immediately on +44 (0) 845 643 2629.