Making a Claim

In order to assist you in the process of making a claim, we have produced a list of steps to follow below;

POLICY START DATE BEFORE 01/03/2015:

1. Call our claims team on 01732 814997 or from overseas on 0044 1732 814997 between 8:00am and 6:00pm Monday – Friday and 9:00am to 2:00pm on Saturday, to report your intention to claim.

2. Please keep all receipted invoices forming part of your claim and submit them with the completed claim form.

3. IMPORTANT – You will need to send a 12 month clinical history for your pet. This will be provided by your veterinary practice if you ask them.

4. If more than one vet has treated your pet, each one will need to complete a claim form.

5. If your pet has more than one illness, you will have to complete a separate claim form for each illness.

All completed claim forms should be posted to:

JBI Pet Claims, The Connect Centre, Kingston Crescent, Portsmouth, PO2 8QL

Alternatively Fax to: +44 (0)2392 379668 Email to: jbi-petclaims@capita.co.uk

Not sure whether or not you can claim?

For advice on a claim-related matter please call JBI on 01242 533747 or from overseas on 0044 1242 533747 between 9:00am and 5:00pm Monday – Friday.

Checking on an existing claim?

If you wish to discuss the details of an existing claim please call the JBI PetCare claims line on 01732 814997 or from Overseas 0044 1732 814997.

The JBI PetCare claims line is open 8am to 6pm Monday to Friday and 9am to 2pm on Saturday.

 

POLICY START DATE 01/03/2015 ONWARDS:

1. Call the claims team on 0845 3791506 or from overseas 0044 1296 319247 between 9:00am and 9:00pm Monday to Friday, to report you intention to claim.

2. Please keep all receipted invoices forming part of your claim and submit them with the claim form.

All completed claim forms should be posted to:

2b Alton House Office Park, Gatehouse Way, Aylesbury, Bucks, HP19 8XU

+44(0)1242 533747
Mon to Fri, 9:00am - 5:00pm
 
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