Making a Claim
In the unfortunate event of you having to make a claim on your JBI TravelCare policy, please read the information below and follow the instructions. Please note that all claims must be submitted within 60 days of the incident giving rise to the claim.
If you require further assistance, please contact JBI on +44 (0) 118 970 3781 or travel@jbi-ins.co.uk
Cancellation Claims
The travel agent, tour operator, provider of transport or accommodation must be contacted immediately and you must obtain a cancellation invoice. Your original tickets/booking forms will also be required to support your claim. Request a claim form from Claims Service on Tel. +44 (0) 845 643 2629 or e-mail claims@mstream.co.uk. Alternatively contact JBI Tel. +44 (0) 118 970 3781.
Curtailment Claims
Call the Emergency Medical Assistance Service on +44 (0) 20 7183 3756 if you are ill or injured. In the event of accidental injury, serious illness, death of an immediate relative that resides in your country of residence, you must also contact Emergency Medical Assistance Service. Their authorisation must be obtained before you cut short your trip. All original tickets, stubs, booking forms and receipts must be kept.
Financial Failure Protection Claims
To claim, either visit the IPP website www.ipplondon.co.uk and download a claim form or tel +44 (0) 20 8776 3752. The claim should be advised as soon as reasonably practicable and in any event within 14 days. IPP will only accept claims submitted up to six months after the failure. Any claims submitted after the six month period will NOT be processed.
Medical Claims
If serious injury is incurred in which you are admitted to hospital abroad or require significant out-patient treatment, call Emergency Medical Assistance Service on +44 (0) 20 7183 3756 as soon as possible.
For out-patient medical treatment (no hospital admission) or minor in-patient treatment (less than 3 days hospitalisation) please provide a copy of your schedule to the treating doctor and your treatment will be paid by ChargeCare International in line with the policy wording. In such cases, the doctor will ask you to fill in a simple form to confirm the treatment and may request you pay the policy excess. The doctor will then send the medical bill and supporting documentation to ChargeCare International for repayment. For specific countries that ChargeCare International operate, please see your policy wording.
Missed Departure Claims
Written confirmation must be obtained from the Transport Company, police or roadside assistance service confirming the location, reason and duration of the delay. Contact the Claims Service for a claim form upon your return home. Tel +44 (0) 845 643 2629. Alternatively contact JBI on Tel. +44 (0) 118 970 3781.
Money Claims
Written proof of the incident must be obtained from the local police, the accommodation management, tour operator or carrier within 24 hours of the loss/theft. You may be asked to provide proof of the withdrawal of the money from the bank. Please remember that the loss of money must occur whilst it is carried on you or whilst it is left in a locked safety deposit box. Contact the Claims Service for a claim form upon your return home. Tel +44 (0) 845 643 2629. Alternatively contact JBI on Tel. +44 (0) 118 970 3781.
Personal Baggage
Written proof of the incident must be obtained from the local police, the accommodation management, tour operator or carrier within 24 hours of the loss/theft. If the loss occurs during travel, you must obtain a property irregularity report from the carrier. Contact the Claims Service for a claim form upon your return home. Tel +44 (0) 845 643 2629. Alternatively contact JBI on Tel. +44 (0) 118 970 3781.
Personal Liability and Legal Expenses
Obtain as much information as possible, including police reports, witness details and any photographs. You must NOT admit liability at any time. Contact the Claims Service immediately on Tel +44 (0) 845 643 2629.
Travel Delay
Written confirmation must be obtained from the airline, shipping, coach or train company stating the period of the delay and the reason for the delay. The reason for the delay must be as per the policy wordings specific reasons. Contact the Claims Service for a claim form upon your return home. Tel +44 (0) 845 643 2629. Alternatively contact JBI on Tel. +44 (0) 118 970 3781.
